Refund & Replacement
At Emafiya.com we work very hard to deliver the best products and shopping experience to you. However, sometimes because of the scale of operation a few exceptional cases do happen. If for any reason you do not feel satisfied with the product delivered to you then please get in touch with our Customer Service team for an appropriate resolution.
We will try our best to replace the product to your satisfaction and if that is not possible because of some operational constraint then we will provide full refund as per the requirement. In all such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same.
And in case you have received your order with the outer packaging tampered/meddled, then please capture a snap of the same and share with us.
To make things fair for all of us and provide you with the benefits of the Return Policy, we adhere to below mention points.
- 1. All items to be returned must be unused and in their original condition. The original tags, packaging should be intact.
- 2. We would not be able to accept a product if it shows sign of being broken or tampered with by you.
- 3. We expect that while returning the product you will pack the product very safely and securely. We won't be able to entertain any damage/lost in Transit (For example:- If a complaint was raised for Wrong Product Delivery and the sent item got damaged in the transit then we will not be responsible for the damage and eventually may not be in a position of replacement for the original one as well).
What is the return procedure if I have received a wrong product?
In case if you have received a wrong product from our side then please register a complaint within 72 Hrs of delivery to start the refund/replacement of your product.
What is the return procedure if I have received a Defective/Damaged Seller warranty product?
The return process would remain the same. Please register your complain within 48Hrs of delivery along with photographs of the damage product and packaging. photographs of the damage product and packaging.and the replacement will be shipped once a confirmation call is made by the Customer Service team for the return.
What are the time lines provided for the Replacement/Refund?
Once we have received your product back, it would be sent for a Quality check to our Replacement Verification team. The replacement process would be initiated within 5 business days of receipt of the product.
In case a Replacement is asked for then accordingly arrangements would be made to ship the replacement product at no extra cost, however if the same product is no more available then refund would be arranged.
In case of a Refund request, the same would be processed within 5 -7 business days after our Replacement Verification team has certified the refund.
What is the Payment Mode for Refund?
It would remain the same as paid by you to Emafiya.com while placing an order less operational charges. operational Charges may vary from product to product and case to case. If you paid online, then it will be returned online, if you paid by Cash of Delivery option then it would be refunded to you via Demand Draft which will be sent to your address as mentioned while returning the product. I ordered Cash on Delivery (COD) order and paid the shipping charges. If I return the product, will I be paid back the Shipping charges as well? Only the Product amount would be refunded as we do not refund the shipping charges paid by you.
What is Free Replacement?
If you have received an item in a 'Damaged' or 'Defective' condition, and once ascertained that the product was shipped in that condition, you may request a replacement at no extra cost within 7 days after delivery.
What is Exchange?
You can request an exchange for a product in a different size or color or variety. But you have to send the product item with invoice to us.
Exchanges are covered by the 30 Day Replacement Guarantee by us wherever applicable (not on special festive offers or discount goods)
Exchange is subject to availability of stock with us. If the product is out of stock, you will receive a credit note for the same from us.
When are Exchange / Replacement NOT possible?
There are certain scenarios where it is difficult for us to accept returns
- Return request is made outside the specified time frame.
- Product is damaged because of use or Product is not in the same condition as you received it.
- Defective products which are covered under the manufacturer's warranty for
- Any consumable item which has been used or installed.
- Products with tampered or missing serial numbers.
- Items that are returned without original packaging or accessories.
- Products covered unders special deals or discounts.