We Use Delhivery, Dtdc, India post, Bluedart, Trackon etc couriers to ship all orders., as all India is serviceable by them. Providing a valid address and working mobile number is mandatory, if we found that you have provided a wrong address or not working number then we will cancel your order and refund.
All orders will be dispatched within 3 working days or earlier and it will take 5-15 days in delivery. You can track the item by login in your Emafiya account.
In any case, if you area is not servicable by our above courier partners or anything else.. then unfortunately we would have to cancel your order and refund your entire amount. Please Note that once we initiate the refund, the Refund process is completed by our bank and it may take 10-15 Business Days to complete the same.
If you are skeptical about the serviceability of your area then please contact us on website Live Chat, Customer Care +91 9334 077770 or Support@emafiya.com and confirm the same. In Case your area is not serviceable and you want to purchase something. You can place an order using the address of your relatives which is serviceable by above courier companies.
In case your shipment is getting delayed, please contact with your local courier office with the Airway Bill Number which we have provided to know the status.
Kindly note that the Entry Tax / Local Sales Tax / OCTROI should be paid by the buyer if demanded by the courier company. Clearance charges if any should be paid by the buyer only. Kindly do not complain about such charges since it’s demanded by the government.
Customers are required to pay return shipping cost in case of warranty for non-woring goods.
Please do not sign Proof of Delivery (POD) untill you check the item & satisfied with condition. It will be your responsibility if you recived a damaged but you had signed the courier POD. We will not help you in any case after signing the POD cos we will not get transit insurance from courier company. On receipt of the product, kindly acknowledge the same immediately by writing your product review.
Once you place an order, the address is an attribute that’s unchangeable, so kindly enter the correct address before placing an order otherwise we will unfortunately have to cancel your order
We try to ship all our orders on the same day, but sometimes due to overwhelming demands or the reason product being out of stock, shipment might be delayed, but that happens very seldom. If such a situation arises we may require additional time to ship an order. By placing your order, you are giving us your consent of the same and agree to grant us time extension if required.
Please see below example of shipment process after getting your order :