Trust & Safety

Emafiya.Com top priority is to keep customer data secure. That doesn’t mean only if we are in eCommerce and accepting payments, that means everybody. But there are few in market who gives best security options to their customer's...rest are just doing business.

It seems that every few months there’s another large company in the news for having customer data stolen from their computers. While it’s not always known how the intruders got the information.

Every website online deals with customer data in some way, and each piece of customer data is important. Each piece of the customer’s data is part of the story of who they are, so a hacker could take advantage of that. Here on Emafiya.Com, you will get world class online security system for your personal data.


SSL Cerificate

Emafiya.com is Http+SSL= Https:// secured. Generally customer wont see while entering any data over a unsecure website but we recommend you to do especially while doing online shopping. You can check the lock symbol in your browser while browsing www.emafiya.com. Lock represents that you are over a secure connection & your data over internet is safe & secure.

Policy 5.10, Information Security, classifies as confidential any of the following data elements when they appear in conjunction with an individual’s name or other identifier:

  • Social Security number
  • Credit card number
  • Driver’s license number
  • Bank account number
  • Protected health information, as defined by HIPAA Etc...

SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers.

There are several ways to identify a website with SSL installed. From a technical perspective, SSL changes the regular protocol (HTTP) to a more secure protocol (HTTPS) and modifies the default port for communications. From a user perspective, most browsers display a padlock icon with the URL, identifying that it is secured. The highest level of SSL also turns the URL field green in some browsers.

 

Secure Payment Gateway

With CCAvenue as our online payment gateway provider, you get an extremely capable and secure solution. CCAvenue's security is multi-layered in nature. This layered form of security ensures that our customer's sensitive information i.e. personal information and credit card details are well protected. The following are the security measures employed by CCAvenue:

Layer 1 - Hardware
The CCAvenue solution is hosted on a high-end server that is secured behind state of the art firewalls. These firewalls maintain the highest level of security as they are automatically upgraded every time new security technologies emerge.

CCAvenue uses industry-standard VeriSign's 128 bit SSL (Standard Sockets Layer) Technology to encrypt all data (customer information) before it is transmitted over the Internet to the payment gateway. It does not store any credit card details collected to maintain security.

The high-end firewall protected server and VeriSign's 128 bit SSL Technology ensures maximum protection for our customer's information.

Layer 2 - Security Standards & Certification
Online Security Organizations such as the Payment Card Industry (PCI), VeriSign, HackerSafe, MasterCard and Visa have developed Internationally Certified Security Standards to protect customers from increasing identity theft and security breaches. CCAvenue has installed these Internationally Certified Security Standards, which ensure the security of transactions, conducted via our website.

Currently, CCAvenue has achieved the PCI DSS 1.1 Standards of Compliance, which makes it one of the most secure payment gateways in the world. It has registered with VeriSign, the world's best and most trust worthy Net Authentication Agency. It employs Hacker Safe, the best in online security to conduct daily audits to maintain its Security Certification. It has also implemented Verified By Visa and MasterCard Secure Code protocols, which are said to reduce charge back-level by as much as 90%

Layer 3 - Automated & Manual Fraud Detection
Lastly, CCAvenue uses a combination of best practices, leading technology and human interaction to maintain our business and customer's security with its - F.R.I.S.K engine (Fraud & Risk Identification System & Knowledge Base). This system provides an unprecedented level of risk detection that can help us to convert more valid orders automatically and reduces both expenses and potential chargeback losses. First, it maps every transaction against a comprehensive negative database. Next, it assesses and verifies each transaction using over 150 variables such as Negative Database Mapping, High Risk Global IP Address Verification, Velocity Checks, Zip Code and Telephone Validity Check etc. Lastly, each transaction processed is scanned for risk factors. On identification of risk, the transaction is flagged as risk prone transaction and an extremely qualified Risk Management team verifies the risk level.

 

30 Days E-Guarantee Policy

Majority of transactions on Emafiya are hassle-free & smooth. However, there might be in few cases you are not satisfied by our sales team resolution & if they are unable to resolve your case over our Live Chat System or Helpline No- +91 9334 077770 or Support@emafiya.com. In such cases, our E-Guarantee Grievance Officer will help you to reslove your issue with transaction. You can contact Grievance Officer by dropping a mail with all required proof's & documents attachement. You will get officer revert with in 48 hrs with proper resolution. Please make sure case escalation fall in our eligibility criteria as per our E-Guarantee Policy.

Grievance Officer

Chandan S. Royal

E-mail- Grievance-Officer@emafiya.com


Please Note :

If you have not recieved the product or there is delay in delivery, in that cases we offer refund or reshipment depends on buyer choice.

We get our payment cleared from bank after product delivery and sending "Proof of Delivery" to our account service provide. So be sure, You are safe in all terms.

We avoid negative feedback by giving best service to our respective customers and we love to maintain it.

Writing to Grievance Officer is last step if our sales team unable to solve your issue with purchased item.

Resolution will be given on base of evidence from buyer & sales team.

Case should br raised with in 10 days after you place your order on www.emafiya.com after that calim will not be submitted.

E-Guarantee does not cover any damages or losses caused by postal or shipping services (courier company). We recommend you carefully to check the package contents according to packing list in front of postal service or shipping company representative.

Be assured, we are giving you 100% guarantee for the quality of product & working condition..so Buy Confidentialy.